FAQ's

Payments

What payment methods do you accept?

We accept all major payment methods including: Visa, Mastercard, American Express, Maestro, Shop Pay, Apple Pay, Google Pay and PayPal!

Is my information safe?

Yes, your information is safe! All payments are processed via Shop Pay - a safe and secure payment processor. We also accept PayPal which offers buyer protection to add extra reassurance. Learn more about Shop Pay here.

Is Calm Falls secure?

Calm Falls has SSL protection, which prevents hackers from stealing your information and ensures your details are safe and secure. Learn more about SSL Protection here.

Product Specifications

How is the mist made?

The mist is created by the built in mist maker that comes with every order! It only requires 500ml of water that gets recycled through the waterfall.

How big is the calm falls?

Calm Falls is 20cm Wide x 14cm Deep x 30cm High with the tree. Without the tree the height is 20cm.

Does it need a permanent water connection?

No, it only requires 500ml of water to be put in the bowl the first time you use it, the water is then recycled through the waterfall to keep the water and mist flowing.

Does it come as shown?

Yes it does come as shown! For information on how to set it up, watch our how to guide. We also offer a 100% satisfaction guarantee in the unlikely case you are unhappy with your item.

Shipping and returns

How long does shipping take?

Once you place your order, it takes 1 - 3 days to process it. After we process it, please allow 20 - 30 days for your order to arrive if you are in the US and 25 - 40 days for all other countries, although it usually takes less time. 

Please note some countires have extended delays beyond these times so please see our shipping policy here.

Where do you ship to?

Free worldwide shipping is available with every order!

I want to return my order, what do I do?

In the unlikely case that you are unhappy with your order, we do offer returns.

Please see all information on our refund policy page.

Any other questions?
Feel free to email us at info@calmfalls.com. We will reply within 24 hours, although its usually quicker!